Terms of service
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**ONLINE PURCHASE CONDITIONS**
**SELLER/OPERATOR DETAILS**
• Company Name: PUMP WEAR S.L
• Trade Name: PUMP IN PARADISE
• Tax ID: B09967381
• Registered Address: C/ CARLES ALBORS 18 PTA 7 46220 – PICASSENT (VALENCIA)
**COMMUNICATION PROCEDURE**
To communicate with us, you can use the following contact methods:
• Phone: 637917456 (Customer service hours: 9:00 AM to 2:00 PM, and 3:30 PM to 7:00 PM)
• E-mail: help@pumpinparadise.com
• Mailing Address: C/ Carles Albors 18, 7. 46220, Picassent, Valencia
• Website: You can register as a client on our website www.pumpinparadise.com and place orders online.
All communications and notifications between users and PUMP IN PARADISE will be considered effective for all purposes when made through any of the means detailed above.
**ONLINE PURCHASE CONDITIONS**
All acquisitions made through the portal www.pumpinparadise.com (hereinafter, the Website), owned by PUMP IN PARADISE, are subject to these general conditions of Online Purchase.
By purchasing on the Website, you automatically accept these conditions. Please read them carefully.
The acquisition of any of the services/products entails full and unconditional acceptance of each and every one of these general conditions, without prejudice to the acceptance of particular conditions that may apply when acquiring specific services/products.
PUMP IN PARADISE is authorized to unilaterally modify all and each of the obligations set forth in these conditions without prior notice; therefore, it is advisable to read its content carefully before proceeding with the acquisition of any of the offered services. Likewise, it is empowered to restructure, modify, or eliminate any information, service, or content included on the Website without prior notice.
A purchase is not definitive until it is accepted by PUMP IN PARADISE. PUMP IN PARADISE reserves the right to accept or cancel any order, being able to refund the amount paid by the customer and being exempt from any further obligation.
The Website does not require prior subscription for simple browsing, access, or use of the service in question. Conversely, access to certain contents and services will require prior subscription and the corresponding registration as a User (hereinafter Registered User).
**USER REGISTRATION**
In accordance with the above provisions, PUMP IN PARADISE reserves some of the services offered through the Website for Registered Users.
To buy in PUMP IN PARADISE's online store, you must register. Your data will be stored, making future purchases faster. To register and purchase in the online store, go to the "Register" section within the "User" section. If you are already registered to purchase in the online store and have forgotten your password, go to the "Register" section, click on the "Forgot your password?" option, enter your email address and "Continue," and you will immediately receive an email with your password.
The User agrees to select, use, and safeguard their username or "login" and their password or "password" (hereinafter collectively referred to as the "Access Keys") in accordance with the provisions of the following clauses.
**Assignment of Access Keys**
The User will have the option to choose and specify their own access Password. The User cannot choose their Username in any way other than as a valid email address, through which they will communicate with PUMP IN PARADISE.
**Use and Custody**
The User agrees to use the Access Key lawfully and diligently and not to make their Access Key available to third parties.
The User commits to promptly notify the Webmaster of PUMP IN PARADISE of the loss or theft of the Access Keys, as well as any risk of access by a third party.
The Access Key may only be used by the Users to whom it has been assigned. PUMP IN PARADISE is exempt from any type of responsibility that may arise from damages caused or suffered due to fraudulent use or negligence in the safeguarding and custody of the Access Key, loss, or use contrary to the provisions of these Conditions.
**User Cancellation**
At any time, you can request to cancel your registration as a Registered User by sending an email to (help@pumpinparadise.com) specifying the details of the user to be canceled.
**PRODUCTS**
All products sold on this website are new and original from the manufacturer.
The information provided should not be considered complete or exhaustive at any time due to the varied range of products and services available in the sector. PUMP IN PARADISE will strive to constantly update product prices through ongoing communication with suppliers and manufacturers.
PUMP IN PARADISE states that the offered product usually corresponds with the photograph and technical description. However, it is exempt from responsibility for situations where technical or human errors may result in discrepancies or variations between the photograph, technical description, and price. It is also noted that photographs are merely indicative and there may be variations in their physical appearance without affecting the integrity and performance of the requested product.
PUMP IN PARADISE disclaims responsibility for the contents, information, opinions, or comments disseminated through the Website, nor will it respond to the use that the User makes of that information.
**TERRITORIAL SCOPE**
– **Peninsula**: PUMP IN PARADISE products and/or services will only be marketed within the peninsular territory, applying Spanish legislation.
– **Spain**: PUMP IN PARADISE products and/or services will only be marketed in the Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla, respecting applicable Spanish legislation as well as special invoicing and tax regimes applicable to the insular territories and autonomous cities.
– **European Union**: PUMP IN PARADISE products and/or services will only be marketed in territories belonging to the European Union, in accordance with current Spanish and European legislation.
**European Union and Third Countries**: PUMP IN PARADISE products and/or services do not have a defined territorial scope and may be marketed in any country, adhering to the regulations applicable in each case.
**PRICE LIST**
The prices of services or products shown on our website are indicated in euros and include applicable taxes and their corresponding breakdown unless stated otherwise. Prices and taxes vary based on the customer's country, detected through IP and credit or debit card data.
Based on its commercial policy, PUMP IN PARADISE may make final price variations either for loyalty, acquisition of products of certain significance, or others that PUMP IN PARADISE may stipulate in due time. However, it will be PUMP IN PARADISE who freely and voluntarily offers these discounts and/or reductions to whom it deems appropriate, which cannot be demanded or requested at any time by the customer.
Prices may include shipping costs; please consult the SHIPPING section. Prices are valid unless there is a typographical error. All sales will be made with the corresponding invoice. Products are available for sale until stocks run out.
Displayed prices may be reviewed and modified at any time by PUMP IN PARADISE, without affecting services or products already purchased by the user.
Once payment is confirmed, PUMP IN PARADISE will begin processing the order.
**PAYMENT METHODS**
Order receipt and online purchase can be made at any time, 24 hours a day, 365 days a year.
Once inside your account, you will see your cart and should then click "Confirm order" and proceed to Shipping and Payment. In this part, you must specify if you want the order shipped to your registered address or another different one, and then make the payment according to the chosen method by clicking on "Complete order - Payment obligation order." Once the payment is completed, you will see the order registration confirmation and immediately receive that confirmation via email.
The invoice will be issued, with the details provided for it, once payment of the order is confirmed and received and processed. You can obtain the invoice in the following ways:
a) Download in your personal area.
b) Sent to your email address.
c) Sent along with the order.
We provide you with the following payment methods:
a) Credit or debit card
a) Credit or debit card: (Visa or Mastercard)
Payment via credit card is made through a secure payment gateway from the banking institution. If any return or cancellation of the order is necessary, the amount will be refunded via the same payment card.
At no time will any card data be stored in our database. These data are always processed by the banking institution.
To provide greater security to credit card holders, VISA has included a three-digit number on its cards called CSC, which serves as an identification code to verify the physical presence of the card during online transactions. This three-digit number is printed on the back of your VISA card (in the signature area), immediately after the card number. To prevent fraudulent transactions with credit cards, PUMP IN PARADISE reserves the right to request these control digits from its customers before shipping the order.
Credit card fraud is a crime, and PUMP IN PARADISE will take legal action against anyone who commits a fraudulent transaction in our online store.
PUMP IN PARADISE monitors each transaction and will use all available legal means to ensure that those who make fraudulent purchases are sanctioned by the authorities.
**SHIPPING**
PUMP IN PARADISE will not ship any product until the Administration Department has verified that payment has been made.
Delivery will be considered complete at the moment the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the customer’s responsibility to verify the products upon receipt and to state any reservations and claims that may be justified in the delivery receipt document.
PUMP IN PARADISE will send the products by the means it deems appropriate to fulfill its commitments.
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**ONLINE PURCHASE CONDITIONS**
**SELLER/OPERATOR DETAILS**
• Company Name: PUMP WEAR S.L
• Trade Name: PUMP IN PARADISE
• Tax ID: B09967381
• Registered Address: C/ CARLES ALBORS 18 PTA 7 46220 – PICASSENT (VALENCIA)
**COMMUNICATION PROCEDURE**
To communicate with us, you can use the following contact methods:
• Phone: 637917456 (Customer service hours: 9:00 AM to 2:00 PM, and 3:30 PM to 7:00 PM)
• E-mail: help@pumpinparadise.com
• Mailing Address: C/ Carles Albors 18, 7. 46220, Picassent, Valencia
• Website: You can register as a client on our website www.pumpinparadise.com and place orders online.
All communications and notifications between users and PUMP IN PARADISE will be considered effective for all purposes when made through any of the means detailed above.
**ONLINE PURCHASE CONDITIONS**
All acquisitions made through the portal www.pumpinparadise.com (hereinafter, the Website), owned by PUMP IN PARADISE, are subject to these general conditions of Online Purchase.
By purchasing on the Website, you automatically accept these conditions. Please read them carefully.
The acquisition of any of the services/products entails full and unconditional acceptance of each and every one of these general conditions, without prejudice to the acceptance of particular conditions that may apply when acquiring specific services/products.
PUMP IN PARADISE is authorized to unilaterally modify all and each of the obligations set forth in these conditions without prior notice; therefore, it is advisable to read its content carefully before proceeding with the acquisition of any of the offered services. Likewise, it is empowered to restructure, modify, or eliminate any information, service, or content included on the Website without prior notice.
A purchase is not definitive until it is accepted by PUMP IN PARADISE. PUMP IN PARADISE reserves the right to accept or cancel any order, being able to refund the amount paid by the customer and being exempt from any further obligation.
The Website does not require prior subscription for simple browsing, access, or use of the service in question. Conversely, access to certain contents and services will require prior subscription and the corresponding registration as a User (hereinafter Registered User).
**USER REGISTRATION**
In accordance with the above provisions, PUMP IN PARADISE reserves some of the services offered through the Website for Registered Users.
To buy in PUMP IN PARADISE's online store, you must register. Your data will be stored, making future purchases faster. To register and purchase in the online store, go to the "Register" section within the "User" section. If you are already registered to purchase in the online store and have forgotten your password, go to the "Register" section, click on the "Forgot your password?" option, enter your email address and "Continue," and you will immediately receive an email with your password.
The User agrees to select, use, and safeguard their username or "login" and their password or "password" (hereinafter collectively referred to as the "Access Keys") in accordance with the provisions of the following clauses.
**Assignment of Access Keys**
The User will have the option to choose and specify their own access Password. The User cannot choose their Username in any way other than as a valid email address, through which they will communicate with PUMP IN PARADISE.
**Use and Custody**
The User agrees to use the Access Key lawfully and diligently and not to make their Access Key available to third parties.
The User commits to promptly notify the Webmaster of PUMP IN PARADISE of the loss or theft of the Access Keys, as well as any risk of access by a third party.
The Access Key may only be used by the Users to whom it has been assigned. PUMP IN PARADISE is exempt from any type of responsibility that may arise from damages caused or suffered due to fraudulent use or negligence in the safeguarding and custody of the Access Key, loss, or use contrary to the provisions of these Conditions.
**User Cancellation**
At any time, you can request to cancel your registration as a Registered User by sending an email to (help@pumpinparadise.com) specifying the details of the user to be canceled.
**PRODUCTS**
All products sold on this website are new and original from the manufacturer.
The information provided should not be considered complete or exhaustive at any time due to the varied range of products and services available in the sector. PUMP IN PARADISE will strive to constantly update product prices through ongoing communication with suppliers and manufacturers.
PUMP IN PARADISE states that the offered product usually corresponds with the photograph and technical description. However, it is exempt from responsibility for situations where technical or human errors may result in discrepancies or variations between the photograph, technical description, and price. It is also noted that photographs are merely indicative and there may be variations in their physical appearance without affecting the integrity and performance of the requested product.
PUMP IN PARADISE disclaims responsibility for the contents, information, opinions, or comments disseminated through the Website, nor will it respond to the use that the User makes of that information.
**TERRITORIAL SCOPE**
– **Peninsula**: PUMP IN PARADISE products and/or services will only be marketed within the peninsular territory, applying Spanish legislation.
– **Spain**: PUMP IN PARADISE products and/or services will only be marketed in the Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla, respecting applicable Spanish legislation as well as special invoicing and tax regimes applicable to the insular territories and autonomous cities.
– **European Union**: PUMP IN PARADISE products and/or services will only be marketed in territories belonging to the European Union, in accordance with current Spanish and European legislation.
**European Union and Third Countries**: PUMP IN PARADISE products and/or services do not have a defined territorial scope and may be marketed in any country, adhering to the regulations applicable in each case.
**PRICE LIST**
The prices of services or products shown on our website are indicated in euros and include applicable taxes and their corresponding breakdown unless stated otherwise. Prices and taxes vary based on the customer's country, detected through IP and credit or debit card data.
Based on its commercial policy, PUMP IN PARADISE may make final price variations either for loyalty, acquisition of products of certain significance, or others that PUMP IN PARADISE may stipulate in due time. However, it will be PUMP IN PARADISE who freely and voluntarily offers these discounts and/or reductions to whom it deems appropriate, which cannot be demanded or requested at any time by the customer.
Prices may include shipping costs; please consult the SHIPPING section. Prices are valid unless there is a typographical error. All sales will be made with the corresponding invoice. Products are available for sale until stocks run out.
Displayed prices may be reviewed and modified at any time by PUMP IN PARADISE, without affecting services or products already purchased by the user.
Once payment is confirmed, PUMP IN PARADISE will begin processing the order.
**PAYMENT METHODS**
Order receipt and online purchase can be made at any time, 24 hours a day, 365 days a year.
Once inside your account, you will see your cart and should then click "Confirm order" and proceed to Shipping and Payment. In this part, you must specify if you want the order shipped to your registered address or another different one, and then make the payment according to the chosen method by clicking on "Complete order - Payment obligation order." Once the payment is completed, you will see the order registration confirmation and immediately receive that confirmation via email.
The invoice will be issued, with the details provided for it, once payment of the order is confirmed and received and processed. You can obtain the invoice in the following ways:
a) Download in your personal area.
b) Sent to your email address.
c) Sent along with the order.
We provide you with the following payment methods:
a) Credit or debit card
a) Credit or debit card: (Visa or Mastercard)
Payment via credit card is made through a secure payment gateway from the banking institution. If any return or cancellation of the order is necessary, the amount will be refunded via the same payment card.
At no time will any card data be stored in our database. These data are always processed by the banking institution.
To provide greater security to credit card holders, VISA has included a three-digit number on its cards called CSC, which serves as an identification code to verify the physical presence of the card during online transactions. This three-digit number is printed on the back of your VISA card (in the signature area), immediately after the card number. To prevent fraudulent transactions with credit cards, PUMP IN PARADISE reserves the right to request these control digits from its customers before shipping the order.
Credit card fraud is a crime, and PUMP IN PARADISE will take legal action against anyone who commits a fraudulent transaction in our online store.
PUMP IN PARADISE monitors each transaction and will use all available legal means to ensure that those who make fraudulent purchases are sanctioned by the authorities.
**SHIPPING**
PUMP IN PARADISE will not ship any product until the Administration Department has verified that payment has been made.
Delivery will be considered complete at the moment the carrier has made the products available to the customer and the customer has signed the delivery receipt document. It is the customer’s responsibility to verify the products upon receipt and to state any reservations and claims that may be justified in the delivery receipt document.
PUMP IN PARADISE will send the products by the means it deems appropriate to fulfill its commitments.
Return of Goods
If due to incomplete, incorrect, or absent address, the goods are returned after several delivery attempts, or need to be resent to another address, the "rerouting" costs must be borne by the customer.
Shipping Costs
Handling and shipping costs will be the responsibility of the customer and will be specified in the shopping cart and order. These costs may vary depending on a new destination chosen by the customers. For shipments to the Canary Islands, Ceuta, and Melilla, the costs include customs fees.
The delivery time will depend on the products and the province to which the shipment is made, starting from when PUMP IN PARADISE receives the payment for the order. Shipments of goods paid with a personal check will have an additional three days for delivery. The delivery of any products sold under these general conditions is subject to the availability plan of PUMP IN PARADISE. It will make every effort to deliver on the expected, offered, or confirmed date. However, it will not assume any responsibility for failures to meet these dates as long as they are due to causes beyond PUMP IN PARADISE's control.
If the delay in delivery is attributable to PUMP IN PARADISE and exceeds 7 days, a full refund of the prepaid amount for the delayed goods will be made upon written request from the customer. Additionally, PUMP IN PARADISE will not be liable for any lost profits or direct or indirect damages, and its maximum liability in any case will be the value of the goods.
If the customer cancels total or partially any orders before PUMP IN PARADISE has proceeded with the shipment, PUMP IN PARADISE may require payment of a compensation for costs and processing, amounting to X% of the value of the rejected goods. Customers can choose from any of the payment methods offered by PUMP IN PARADISE. If the customer accepts prepayment as a payment method, it will take effect when the customer pays for the product after placing the order. The purchased products must be paid for after placing the order by sending PUMP IN PARADISE the amount indicated in it through one of the selected payment methods.
A copy of the delivery note detailing the goods in the complete order accompanies each shipment. The recipient is obliged to verify that their order number matches that of the delivery note. They must also check that the number of packages indicated on the carrier’s Delivery Document matches the number of packages delivered.
Upon delivery of the goods, the User must sign the delivery note to confirm acceptance of the delivery. The customer’s acceptance on the delivery note implies a waiver of any claims or complaints regarding the ordered and received goods.
The goods are insured against all risks by PUMP IN PARADISE until they reach their destination, with the cost of this insurance included in the shipping costs.
To activate the insurance or correct any delivery errors, it is essential to note any incidents regarding the received goods or their packaging in the comments section of the carrier's delivery document. It is also crucial to report the incident to PUMP IN PARADISE within 24 hours, either by phone or email in the “Contact Us” section.
If these conditions are not met, PUMP IN PARADISE will not assume any responsibility for the goods.
Right of Withdrawal and Returns
The user has the right to withdraw from the purchase made within 14 days from the delivery of the goods.
How to Exercise the Right of Withdrawal: To exercise the right of withdrawal for products purchased exclusively on the website, the user must clearly express their decision to withdraw from the contract within 14 calendar days in one of the following ways:
- If opting to return the product through the online store, they must contact our Customer Service via email at help@pumpinparadise.com to clearly state their decision to withdraw from the contract. They should indicate the product or products being returned, attaching a photograph and a detailed list of the defects noted in them.
The right of withdrawal will be considered exercised within the period if the communication regarding the exercise of this right has been sent before the corresponding period ends, as indicated above.
Consequences of Withdrawal:
In the event of exercising the right of withdrawal, we will refund all payments received from the user, excluding delivery costs, without undue delay and, in any case, no later than 14 calendar days from the date we are informed of the decision to withdraw from the contract. We will process the refund using the same payment method used for the purchase, without any costs incurred as a result of the refund, except for the costs of returning the product.
Returned products must be in perfect condition. If not, the right of withdrawal cannot be exercised.
PUMP IN PARADISE is not responsible for the courier company the user hires to return the order. PUMP IN PARADISE recommends that the user requests a delivery receipt from the courier once the product has been dropped off at the offices/warehouses of PUMP IN PARADISE, ensuring that the user has proof that the product was correctly delivered.
The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the user.
(Examples of exceptions to the right of withdrawal: unless the products are defective or incorrectly supplied, the right of withdrawal does not apply to contracts concerning:
- Sealed products that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.
- Products that may deteriorate or expire quickly.
- Products made according to consumer specifications, customized, or clearly personalized.
- The supply of sealed audio or video recordings or sealed software programs that have been unsealed by the consumer after delivery.)
Resolution of Conflicts Extrajudicially (Resolution Procedures)
Disputes between the parties arising from contracts concluded exclusively electronically may be resolved extrajudicially through the online dispute resolution platform published by the European Commission, where all necessary information to exercise the relevant actions can be found.
The link to the platform from which the relevant complaint can be submitted is as follows:
European Commission Online Dispute Resolution Platform
Jurisdiction and Competence
In the case of a consumer and user, the parties submit to the jurisdiction of the civil courts corresponding to the consumer’s domicile for the resolution of disputes arising from these general sales conditions, in accordance with their specific regulations.
For the rest of the participants, territorial jurisdiction will be determined by the general rules of jurisdiction distribution, as outlined in Articles 50 and following of the Civil Procedure Law.